Support Policy:

1. Purpose:- The support policy outlines the scope of assistance provided by "The Pearl Creation" to its customers and defines the terms and conditions under which support services are offered.

2. Support Channels:-

• Customers can seek support from "The Pearl Creation" through the following channels:

     - Email: support@thepearlcreation.com

     - Contact Form: Available on the website

     - Phone: +917624098580

• Support inquiries are typically addressed during business hours, Monday through Friday, excluding public holidays.

3. Scope of Support:-

"The Pearl Creation" offers support related to:- Product inquiries: Assistance with product features, specifications, and usage guidelines.- Order-related queries: Help with order placement, tracking, and delivery status.

• Technical assistance: Guidance on troubleshooting product issues or concerns.
• General inquiries: Responding to questions about the company, policies, and other relevant topics.

4. Limitations of Support:

• Support services provided by "The Pearl Creation" are limited to inquiries directly related to our products and services.
• We may not be able to offer support for issues arising from third-party products or services not directly affiliated with "The Pearl Creation."
• While we strive to provide timely and accurate assistance, there may be instances where certain inquiries require further investigation or escalation, resulting in extended response times.

5. Response Time:

   - "The Pearl Creation" aims to respond to support inquiries within [specify timeframe], depending on the complexity and urgency of the request.

   - Response times may vary during peak periods, but we make every effort to address inquiries promptly and efficiently.

6. Customer Responsibilities:

   - Customers are responsible for providing accurate and detailed information when seeking support from "The Pearl Creation."

   - It is recommended that customers follow any troubleshooting steps or guidelines provided by our support team to expedite the resolution of issues.

   - Customers are expected to adhere to the terms and conditions outlined in the support policy and maintain respectful communication with our support staff.

7. Modifications:

   - "The Pearl Creation" reserves the right to modify or update the support policy at any time without prior notice.

   - Customers will be notified of any changes to the support policy through our website or other designated communication channels.

By seeking support from "The Pearl Creation" or engaging with our support services, customers acknowledge their understanding of and agreement to abide by the terms and conditions set forth in this support policy.